Privacy Policy

It is vitally important to you that your personal information is kept safe and confidential. It is equally important that when you communicate information to The Derwent Group or The Derwent Group communicates with you that such communication is secure.

This policy is intended to make sure that we, The Derwent Group, do all that we can to ensure that information and communication with you is kept private.

Information we collect

  1. Information you choose to give us.  This may be details you provide by filling in forms on our website ( We use this information to be able to deal with your enquiry without asking unnecessary or unreasonable questions. The information we gather includes:
    1. Website analytics
    2. Newsletter sign up
    3. Brochure requests
    4. Contact forms
    5. Content performance testing
    6. Displaying content from external sources (i.e. YouTube)
  1. As with many other websites, we may obtain information about how you use our site through the use of cookies.

How do we use information we collect

  • We use the information you supply to provide you with the service which you have requested.
  • If you allow us to, we may also use the information you supply to provide you with information about other services or products which may be of interest to you.

Your rights

  • We will, at your request and subject to proof of identity, provide you with details of all personal information held about you under our control. Such information may be corrected, added to or deleted to ensure that it is accurate, up-to-date and complete.

Website security

  • We have security procedures in place for the administration of the website which prevent unauthorised access to the website processes and records.
  • Ordinary emails passing between both parties are not secure.
  • If you suspect that your data has reached an unauthorised person through us we ask that you provide us with a statement of how any actual or suspected security breach has come to your notice and the nature of that breach.
  • We will investigate and take action as necessary to remedy any breach of security.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


  • We retain records in electronic form and maintain adequate backup procedures in the event of data corruption or destruction.
  • After records are no longer required to be kept they are deleted.

Changes to our privacy policy

We may amend this policy from time to time. If we make any substantial changes we will notify you by posting a prominent notice on the website.

Make an enquiry

The Derwent Group is committed to providing site users with great service while protecting and respecting personal information.  If you have questions or comments about our administration of your personally identifiable information, please contact us at You may also use this address to communicate any concerns you may have regarding compliance with our Online Privacy Statement.


The Derwent Group






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